TERMS & CONDITIONS
Terms & Conditions
Please read our T&Cs with care prior to using Tobermory Chocolate website. By using the website, You signify Your agreement to be bound by these conditions.
Users of the website are referred to as “You” or “Your” and Tobermory Chocolate is referred to as “Us” or “We”.
When You pay using a debit or credit card, Your details are handled by Us on Our SSL Secure payment website.
No website is completely impregnable to fraud, but You can be confident with the level of security Our website provides.
2. Order Confirmation
When You have placed an order, We will send You a confirmation e-mail with Your order number, reference number and transaction details.
Your order will represent an offer to Us, which is accepted when We process payment for the order. When We have accepted Your order. If You have incorrectly entered your e-mail address, the confirmation e-mail may not reach You regardless of the payment having been processed. Your order will still be dispatched.
Our products are posted within three regions: UK, Europe & Rest of the World. Postage prices will vary by these regions. You can find more information on Our Shipping page.
We will only post parcels to valid addresses and postcodes. If You provide incorrect shipping details, We take no responsibility of the order reaching you or any cost involved in placing a new order or redirecting the missing one.
We aim to post all parcels within two working days of receiving them. If Our local Post Office or delivery service is experiencing any disruption, Your order may be dispatched with delay. Due to Our location (Tobermory, Isle of Mull) extreme weather may interrupt the postal service, in which case We may experience longer delays in dispatching orders.
In case of any damage to your items in transit, please inform us as soon as possible and We will look into the issue and offer a refund or redelivery.
Our contact details are displayed on the website. We can be reached by telephone Monday-Saturday 10am-4:30pm (GMT/BST). E-mails will be monitored regularly, and We will get in touch with You as soon as possible.
Our product prices are presented in GBP and may be updated periodically.
We present product descriptions on our website and these may be updated periodically. If You require any further information on Our products, such as detailed ingredient lists, We will gladly provide You with this information via e-mail or phone.
The disclaimer on the website clearly states that all products may contain nuts or traces of nuts.
All products are subject to availability and We will inform You, via e-mail or telephone, if anything in Your order is out of stock. In such case, You have the right to select an alternative product or to receive a full refund.
7. Returns & Refunds
In case You are not satisfied with Your order, because of damaged goods, You may return the products to Us, at Your expense, within a week of having placed the order. We will offer you either a gift voucher for the value of the order or a full refund, including the postage costs. These conditions are subject to the order being returned in full and not having been consumed. If the products have been consumed or the reason for return is them being unwanted, We do not take liability of refunds.
We will never disclose any of Your personal details to any third party, unless required by law. We take Your privacy seriously and keep all your information safe on our website. You can request us to delete your information, via e-mail or telephone, and We will comply with Your requests as soon as they are received.
10. Mailing List
If You wish to be removed from our mailing list, please let Us know and We will immediately remove Your details.
11. Your Responsibilities
You are responsible for the actions and confidentiality of Your account with Us. Please ensure You keep your details protected as We do not have access or liability over the actions through Your account.
We aim to keep our website running smoothly at all times but cannot guarantee there will not be disruptions caused by external factors.
13. Your Conduct
Our website should not be used by You for in any way which will cause it damage or in connection to any unlawful activity.
14. Licence for Website Access
All our images, products, descriptions and website features are owned by Us and are not for any other party to download, use or copy without Our written consent. The website or any portion of it may not be copied, duplicated, sold, visited, resold or exploited for any commercial or non-commercial reason.
All content, visual and verbal, on the website belong to Us and are protected by International and United Kingdom copyright laws.
16. Events Beyond Reasonable Control
We will comply with Our obligations under these outlined conditions but take no responsibility of delays caused by events which are beyond our reasonable control. This condition does not affect Your rights.
In case of a breach of these conditions by You and no action taken by Us, We will maintain Our rights and remedies in any other situation in which You breach these conditions.
18. Governing Law & Jurisdiction
These T&Cs will be governed by the courts of Scotland, United Kingdom.